[Complete] Ticketing System Changes

We have updated our ticketing system to unify everything into a single login to make life much easier for clients. You can now login and submit tickets in exactly the same place as your billing.

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[Resolved] SolusVM Maintenance

On Sunday 15th November we will be carrying out upgrades on our SolusVM master. The portal may be unavailable during this time, however running VPS will not be affected. Update: This work is completed

[Resolved] website maintenance

On Saturday 14th Nov we will be carrying out some maintenance work on the server hosting our websites, billing and support system. During this time you may experience temporary slowness, or a maintenance page as database work is completed. Update 19:31 UTC – This work has been completed. If you experience issues submitting tickets e.g.… Continue reading [Resolved] website maintenance

[Resolved] node1 down

We are aware that node1.pcsmartgroup.com is currently down, the server is showing no link on the network interfaces so we suspect a switch/cable issue. We are contacting the datacentre and will provide updates ASAP. Update: We are waiting for remote hands to check the server. Update 2: This was caused by a fault Network Cable… Continue reading [Resolved] node1 down

[Complete] Essential VPS Maintenance 23/02/2019

We are currently carrying out essential unplanned maintenance on our VPS infrastructure, to address recently released security vulnerabilities. This will involve a reboot of all VPS host machines. We apologise for the lack of notice, however this is for the benefit of all customers to ensure the ongoing security and stability of our infrastructure. This… Continue reading [Complete] Essential VPS Maintenance 23/02/2019